Making Knowledge Management Work With Service Management Discusses how knowledge management in the IT world has always suffered from a lack of context that KM is clearly designed to fix and suggests that service management may be the answer. By Michael Pastore. http://www.intranetjournal.com/articles/200309/ij_09_04_03a.html Intranetjournal.com~Site InfoWhoisTrace RouteRBL Check
The Seven Myths of Knowledge Management. Marc Rosenberg looks at some of the problematic ways companies approach knowledge management. In Context Magazine. http://www.contextmag.com/setFrameRedirect.asp?src=/archives/200208/Insight1SevenMyths.asp Contextmag.com~Site InfoWhoisTrace RouteRBL Check
Managing Codified Knowledge Michael H. Zack. To remain competitive, organizations must efficiently and effectively create, locate, capture, and share their organization's knowledge and expertise. This increasingly requires making the organization's knowledge explicit and recording http://web.cba.neu.edu/~mzack/articles/kmarch/kmarch.htm Neu.edu~Site InfoWhoisTrace RouteRBL Check
What is Knowledge and Can It be Managed? By Craig S. Mullins - Platinum technology, inc. Knowledge management is over-hyped and misunderstood. It is not a technology, but an amalgamation of strategy, technology, and people. http://www.tdan.com/view-articles/5108/ Tdan.com~Site InfoWhoisTrace RouteRBL Check
